ISO/IEC 20000 – IT Service Management System

Implementation of a service management system by following the ISO/IEC 20000 standard requirements enables an enterprise to demonstrate its ongoing commitment to exceptional IT Service Management. ISO/IEC 20000 standard enables enterprises to implement a framework with regard to IT service management which leads to the appropriate provision of IT services to the customer. In addition to the effective provision of IT services, enterprises that implement an ITSM will have the opportunity to manage IT services, measure and assess their performance and demonstrate the ability to meet customer requirements.

How can ISO/IEC 20000 benefit your enterprise?

• Enables the IT service providers to monitor, measure and review their service management process.
• Align IT services with the business needs in a cost-effective manner.
• Design and manage the transition of new or modified IT services.
• Control processes and prevent go-over budget IT service delivery projects.
• Increases competitiveness, credibility and compliance with industry standards and best practices regarding IT service provision systems.
• Ensures that the IT services are continually supported, monitored and reviewed by the processes that have been implemented by following the ITSM standard requirements.

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