Privacy Policy

Date modified: August 6, 2019

1. Introduction

TreccerT GmbH (“TreccerT”, “we”, “us” and “our”) is committed to respect your privacy and comply with applicable data protection and privacy laws. This policy describes how we collect and use personal data, but it may not address all possible data processing scenarios. TreccerT may inform you of a specific data collection activity through a notice provided before collection of your personal information.

2. Collection of Personal Data

We may collect your personal information as you use our services and website. Personal data is any information that can be used to identify a natural person, and may include name, address, email address, phone number, username, password, marketing preferences, social media account information and financial information.

We may use your personal information for the following purposes:

2.1 Creating an Account

To access Treccert services, we will ask you to create an account by completing a specific form which requires personal information about you. This form requires personal information including name, surname, password and email address. We may also collect information you voluntarily add to your account, whether your account is personal (individual, candidate or certified individual) or business related (partner, trainer and auditor).

2.2 Processing Your Payment for Certification and Other Fees Related to Certifications

In order to successfully complete the certification process or maintain a certain certification, we may ask you to provide your financial information. This information can also be used for billing and collection purposes.

2.3 Providing You with A Newsletter Subscription

The purpose of TreccerT newsletter is to keep our clients up to date with the newest development, services, special promotional offers and participation in conferences. To receive TreccerT newsletter, we might ask you to provide your personal information such as your name and email address to be eligible to receive the email newsletter. You can unsubscribe at any time.

2.4 Sending Marketing Communication

We may use your personal information to inform you about our upcoming training events, conferences and other events regarding various trainings and certification offered at TreccerT by phone, email and mail. We might ask you about your name, phone number, address and email address.

2.5 Providing Customer Service

TreccerT is committed to ensure excellent customer service in various support channel including phone, email and website inquiries. In order to provide such services, we might ask your personal information such as name, phone and email address.

2.6 Maintaining Records of Certified Individuals

TreccerT shall maintain records of its applicants, candidates and certified individuals. The purpose of maintaining these records is to ensure that the certification or recertification process has been effectively fulfilled. Some records are associated with your account and your personal information collected previously.

When you sign up for TreccerT services, we might ask you for name, surname, username, password, email address, date of birth, gender, postal code and country. We may also collect information you voluntarily add to your account, whether your account is personal (individual, candidate or certified individual) or business related (partner, trainer and auditor).

2.7 Cookies and Similar Technologies

Cookie is a text file stored by a web server on a computer or mobile device. TreccerT uses cookies and similar technologies (“cookies”) to ensure that its website www.treccert.com works correctly, recognize you and your preferences and detect any suspicious or malicious activity.

2.8 Meeting Legal and Regulatory Requirements

TreccerT may disclose your personal information when required by a court order, warrant and other lawful requests. The disclosure may be done without your consent or notice in order to comply with the legal processes. 

3. Consent

  • Before using any of TreccerT services, you may be required to agree to a specific notice that contains the purposes of processing your personal information. Your agreement to the notice indicates your consent for TreccerT to process your personal information.
  • In cases you have to provide personal information about other individual(s) to TreccerT, you are responsible for ensuring that you have the particular individual’s consent for the identified purposes.
  • If personal information is used only for the purposes stated for its collection and use at the time consent is given, then further consent is not required.
  • If collected personal information is needed to be used for purposes not previously agreed to, then new consent is required. TreccerT should inform the individual appropriately about the purpose of use/disclosure of personal information.

4. Your Rights

Under the General Data Protection Regulation (GDPR) and other applicable data protection and privacy laws, you have various rights in relation to the use of your personal information. All of these rights can be exercised by contacting us at info@treccert.com.

You have the following rights related to your personal information:

4.1 Right to Withdraw Consent

When we rely on your consent for processing of your personal information, you have the right to withdraw your consent at any time.

4.2 Right of Access

You have the right to obtain from TreccerT information about your personal information.

4.3 Right to Rectification

TreccerT is committed to ensure that your personal information is accurate. You have the right to request to rectify your personal information where your personal information has changed or you believe the collected information is inaccurate or incomplete.

4.4 Right to Erasure

At any time, you are able to send us a request to delete your personal information and close your account by sending us an email to info@treccert.com. However, deleting your personal information likely mean that you are no longer able to use our services.

4.5 Right to Restriction of Processing

At any time, you have the right to send us a request to stop processing your personal information.

4.6 Right to Data Portability

At any time, you have the right to request from us to provide you with a copy of all of your personal information and to transmit your personal information to another data controller is a structured and machine-readable format.

4.7 Right to Complain

TreccerT encourages its clients to engage with us in the event they have any concerns or complaints. However, you have the right to lodge a complaint to the pertinent supervisory authority.

5. Sharing Your Personal Information with Third-Parties

TreccerT may share your personal information with third-parties for the purposes of operating business, improving our services, providing new developments, sending marketing and for other purposes permitted by applicable laws or regulation or with your consent.

We may share your personal information in the following ways:

  • With our potential branches for purposes of data processing and storage.
  • With our partners, trainers or auditors, so that they can provide you with TreccerT services.
  • In response to a request for information by a competent authority, or required by any applicable law or regulation.
  • In aggregated, anonymized and de-identified from which cannot reasonably be used to identify you.
  • If we have your consent for sharing your personal information with third-parties.

6. Transfer of Personal Information

In cases when your personal information might be transferred outside the European Economic Area (EEA), TreccerT will take the necessary steps to ensure that the collected information is subject to appropriate safeguards and it is treated securely in accordance with this policy.

7. Retention of Personal Information

TreccerT will retain your personal information as needed to fulfill the purposes for which it has been collected. We will retain and use your personal information as necessary to comply with our business requirements in accordance with applicable laws on retaining records.

8. Privacy of Children

TreccerT does not knowingly collect personal information from children. If you believe that we may have collected personal information from someone under the applicable age of consent in your country, please contact us at info@treccert.com in order to take the appropriate measures to address the issue.

9. Contact Us

Please submit any questions, concerns or comments you might have about this policy or related to the processing of your personal information at  info@treccert.com.